To sett up your merchant account step by step follow this guide. If you have issues at any step do not forget to contact us via e-mail.
Step 1 - Create account
You can register in the platform from the landing page by clicking Sign Up or clicking here
Step 2 - Set-up Account Details
All these details will be important for your account. You will have to fill all fields (company name, email) and save them. At the moment you cant change the e-mail directly from the interface but this can be done via our support system in special cases.
Step 3 - Set-up Business Details
All these fields are mandatory and important for your account as a merchant. You will have to fill your business name and choose your business category, country and state/region/province (in which the company is registered and active). Then, you will complete the city, zipcode and address, the customer support phone number (the phone number in which you can be contacted in case one of the customers requires help from you) and select the currency in which you will see the details in your account. Don’t forget to click the “Save” button before moving to the next screen.
Step 3 - Configure Wallets
From the menu, when clicking on Wallets, you will see the next screen, from which you will be able to choose the currency for your new wallet. Choose one option by clicking “Create wallet” on its right. This will lead you to trusted wallet websites from where you can create a wallet.
If you already have a wallet and you just want to add it, paste your wallet address in the correspondent field. You will then have to choose if you enable or disable the wallets for which you chose to enter the address.
The input fields for the wallet addresses have validations so, if an address is refused, you should make sure that it was typed correctly and without spacing. If your address is still refused, you should contact Support.
The address you’re entering at this point will also need to be confirmed through a code that is sent to the email address you have provided.
How to create your first wallet
The first step you will have to take is to decide on the coin you want in your wallet, choose it from the list presented by the platform and click on the “Create wallet” button. It will automatically (?!) generate a wallet address, which you should save in a secure place. Once created, the wallet will be enabled automatically (?!), as long as you have the “All enabled” option checked. To complete this step, you will have to press “Save” once you’ve finished creating your wallet/s.
If you can’t find the coin you want, click on Help for more details or create a ticket with our Support team.
How to add your wallet
If you already have a wallet in one of the coins displayed and accepted by the platform, you can copy your wallet address and paste it in the correspondent field and Save the changes you’ve made. Check really carefully that the address you paste is correct and it doesn’t have any extra spaces included. This field has validations, so the platform will announce you if the address is incorrect.
How to change your wallet
To change a wallet, you need to paste the new address wallet in the input box. When you press Save, a pop-up will ask you to confirm this change by inserting the security code that was send to your email address. Once you confirm the code, your new wallet address is now used by the TokenPay merchant service and all the future payments will be send to the new address.
How to disable wallets
Once a wallet has been configured, you will have two options for the wallet status: enabled and disabled. As a newly configured wallet is automatically enabled, if you want to stop using that certain wallet, you can disable it by checking the toggle correspondent to that certain wallet. To make the updates final, save your changes before moving to another screen.
Step 4 - Configure Checkout
You can now design the checkout feature that your customers will see on your website.
Firstly, you can pick a color for your checkout page or just paste the HEX code of the color you’re currently using. After uploading your logo, you will see in the right side how your newly created checkout page will look.
Step 5 - Configure a national currency for your account
The currency can be changed by clicking on your profile, on the top right part of the page, and choosing the Business details section. In this page you can choose the currency from a selection of coins available on the platform. This will only affect the way you see the value data in your statistics: dashboard, orders, payouts etc. It will not affect your website or the way your customers see the value on the checkout page.